Refund Policy

Refund Policy

Refund Policy (Online)

Courses and learning material under Intraday Idea are non-refundable in nature. However, under special circumstances, the refund may be admissible, provided the refund claim is raised within 5 working days of the purchase.

Special Circumstances Include

• In case the course access is not provided.
• In case, a duplicate payment has been made by the customer. In such a case, the refund will be processed via the same payment channel as the original method of payment.
• If there is any issue regarding the video quality, which renders the course non-functional.
• In case of cancellation of any events.

Reasons For Denied Refund Claims

Not with standing any of the above, Intraday Idea reserves the right, in its sole discretion, to limit or deny refund requests in the following cases.

• If a significant portion of the course has been consumed or any part of the content has been downloaded by a student before the refund is requested.
• If any course is purchased through a third-party vendor, unfortunately, we cannot process the refund. Since we did not process the original payment, we do not have the transaction on file, and cannot initiate a refund. You may request the claim to the the third party vendor directly, as per their applicable policy.
• If there is reason to believe that the request of refund is not bona fide or if any abuse of the services is being made.
• If the facility for a timed event like a live course or webinar was provided and the student did not take the course or webinar due to his own reasons, and the event has already taken place, we will not be liable to process the refund.

Refund Processing Period

Any refund claim will usually be processed after a period of around 10 working days after the refund request has been approved by Intraday Idea.